Customer Support Manager

Company: VirtualVocations
Location: Fullerton
Posted on: November 20, 2024

Job Description:

A company is looking for a Customer Support Manager to lead their support team and enhance customer satisfaction and retention.

Key Responsibilities

Recruit, train, and manage customer support agents to meet performance metrics
Design and implement strategies to improve the overall customer support experience
Analyze customer feedback and support data to drive continuous improvements

Required Qualifications

3+ years of support experience in a SaaS company
2+ years of experience managing a support team
B2B experience
Healthcare or pharmaceutical industry experience
HubSpot experience

Keywords: VirtualVocations, Covina , Customer Support Manager, Executive , Fullerton, California

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