Call Center Customer Service Rep
Location: La Puente
Posted on: October 20, 2024
|
|
Job Description:
La Puente E-Commerce Company is seeking an innovative,
energetic, and passionate team player to add to our dynamic
Customer Service team as business is expanding in 2015. We pride
ourselves in providing a modern and fun culture that is technically
on the cutting edge and rewards for hard work and results!
The Call Center Customer Service Representative is responsible for
providing effective customer service to all Call Center customers
by utilizing excellent, in-depth knowledge of company products and
procedures. The Representative is responsible for ensuring that all
issues are handled in a professional and mutually beneficial
manner.
Duties/Responsibilities:
? Answer a high volume of inbound calls in order to remediate
customer grievances in accordance with pre-established company
guidelines and procedures
? Enter all relevant information regarding customer inquiries into
proprietary logging and tracking system
? Investigate lost or delayed orders by tracking shipment paths via
UPS, FedEx, USPS, UBX Express and Purolator
? Provide detailed step-by-step instructions to customers
concerning website navigation and browsing, order statuses, and
tracking/payment issues using PayPal or Cybersource systems
? Identify potential fraudulent credit card transactions using
Accertify technology
? Advise customers on newly available items and promotions to drive
overall sales
? Provide support to Call Center Department through the performance
of ad hoc tasks
Knowledge/Skills and Qualifications:
? Must have a High School diploma; Academic degree, certification,
or trade school experience in a relevant subject matter (e.g.
Customer Service, Communications, Business Management) in an office
setting, NOT retail Customer Service exp
? Must have at least 1-2 years of customer service CALL CENTER
experience
? Must be able to process escalated customer inquiries by
telephone, email, and live chat
? Must possess strong oral and written communication and listening
skills in order to effectively communicate with customers and all
levels of employees in the organization, as well as managing
confrontational and escalated customer complaints in a controlled
and courteous manner
? Must have general computer knowledge and the ability to type at
least 35 words per minute with minimum 92% accuracy
? Must demonstrate the ability to assess situations and provide
quick and educated decisions to rectify customer complaints and
conflict
? Must be able to work a flexible schedule to meet the needs of the
business during peak seasons and special events
? Bilingual in Spanish and English preferred
Benefits: We offer full package of Benefits which include Medical,
Dental, Vision, Life and Disability Insurance, 401k and Education
Reimbursement Program to name a few!
If you meet these requirements, Please attach your resume and apply
today!
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Covina , Call Center Customer Service Rep, IT / Software / Systems , La Puente, California
Click
here to apply!
|